7up7 Privacy Policy — Your Information Is Our Responsibility
Learn in detail about our policy on collecting, storing, and using your personal information at 7up7, and about your rights.
Welcome to 7up7. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This privacy policy tells you what information we collect, how we use it, and what steps we take to protect your data. By using 7up7's services, you agree to this policy.
01 What Information We Collect
Information Provided Directly by You
When you register an account at 7up7 or use our services, we collect the information you voluntarily provide:
- Full name and date of birth
- Email address
- Username and password
- National ID or passport details (for identity verification)
- Bank account or mobile banking details (such as bKash, Nagad, Rocket)
- Address information
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Login time and session information
- Gaming history and transaction records
- Information collected through cookies and similar tracking technologies
- Information about which pages of the site you visited
02 Purpose of Using Information
7up7 uses your personal information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Identity Verification: To complete the KYC (Know Your Customer) process and confirm that you are 21 years of age or older.
- Financial Transactions: To correctly process deposits and withdrawals.
- Customer Support: To resolve your questions, complaints, or issues.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Service Improvement: To analyze user behavior in order to further improve the experience on our platform.
- Communication: To inform you about important updates, policy changes, or relevant offers.
- Legal Obligations: To comply with applicable laws and regulations.
03 Sharing Information with Third Parties
7up7 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
With payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, and fraud prevention services who work on our behalf and follow the same privacy standards.
Legal Requirements
When disclosure is legally required to comply with a court order, government directive, or applicable law.
Security Needs
Information may be shared with relevant authorities to prevent and investigate fraud, money laundering, or other illegal activities.
04 Cookies and Tracking Technologies
7up7 uses cookies and similar tracking technologies that improve the functionality of our platform and make your experience more convenient.
Types of cookies we use:
- Essential Cookies: These are necessary for the website to function. Without them, login, secure payment processing, and account management are not possible.
- Functional Cookies: Remember your preferences and settings, such as language preference or login state, so your experience is smooth on future visits.
- Analytics Cookies: Help us understand how users interact with our website so we can improve our services further.
- Security Cookies: Used for fraud detection and account protection.
You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some key functions of the platform.
05 Data Security Measures
7up7 applies industry-standard security measures to protect your personal and financial information. What is included in our security framework:
SSL/TLS Encryption
Encryption is ensured for all data transmissions.
Firewall Protection
Advanced firewalls prevent unauthorized access.
Two-Factor Authentication
An additional verification layer for account protection.
Regular Monitoring
System security is regularly reviewed and tested.
No data transmission over the internet can be guaranteed to be 100% secure. However, we use maximum caution and industry-standard security technology to protect your information. Keeping your password private and not logging in from unfamiliar devices is your own responsibility.
06 Data Retention Period
7up7 retains your personal information only for as long as necessary and legally required:
- Active Account Information: All information is retained for as long as your account remains active.
- Transaction Records: Financial transaction information is retained for a set period after account closure for legal and audit purposes.
- Identity Verification Information: KYC-related documents and information are retained for a set period as required by applicable law.
- After Account Closure: Even after you close your account, some information must be retained for a defined period to meet legal obligations.
Once the defined retention period has ended or there is no longer a legal requirement, we securely delete or anonymize your information.
07 Your Data Rights
7up7 respects every user's data rights. You have the following rights:
You can request to know what information we hold about you.
If any of your information is incorrect, you can let us know to have it corrected.
Where there is no legal obligation, you can request that your information be deleted.
In certain circumstances you can ask us to limit the processing of your information.
You can request to receive your information in a standard format.
You can object to the use of your information for specific purposes.
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We will respond to your request as quickly as possible.
08 Privacy Protection for Minors
Notice: 7up7 is for individuals aged 21 and older only. We do not knowingly collect any information from those under 21.
7up7 is firmly committed to protecting minors. Our platform provides services only to adults aged 21 and older.
- An age verification process is followed at the time of account registration.
- Through identity verification (KYC) we ensure that no minor is able to use our services.
- If we become aware that information of a minor has been collected, that information is deleted immediately and the associated account is closed.
- If you know that a minor is using our platform, please contact [email protected] immediately.
09 Changes and Updates to the Privacy Policy
7up7 reserves the right to review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- A relevant notification may be shown when you log in to the platform.
If you continue to use 7up7 after the updated policy is published, that will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly to stay informed about the latest version of the policy.
10 Contact Us
If you have any questions or concerns about this privacy policy, or need help exercising your data rights, please contact us. Our privacy team will respond to your request as quickly as possible.
Support available in Bengali 24 hours a day, 7 days a week
Quick Reference
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